Order your Repeat Prescription
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please discuss with the surgery.
There are three ways to order a repeat prescription:
1. You can now order your repeat prescription online or by downloading the NHS Wales App
If you are having problems with the NHS Login account, you will need to visit the NHS login Help Centre - Help Centre Home (login.nhs.uk).
The Help Centre has guidance and support for issues with NHS Login.
It also provides details on how to contact the NHS login support team Contact Us (login.nhs.uk) - Contact Us (login.nhs.uk).
2. In Person
Prescription requests can be handed into the surgery prescription post box within the surgery.
Alternatively, you can hand your request directly to one of our receptionists. If the reception team are busy you may need to wait in a queue until a receptionist is free.
Many pharmacies in the area operate a prescription collection service and you can had the request directly to the pharmacy to order on your behalf, please contact your pharmacy to discuss if they offer this service
3. By Post
Prescription requests can be posted directly to our practice. Our address can be found in the About Us section of our website.
We are also happy to re-post your prescription to you once completed, provided a Stamped Addressed envelope is included with your request.
Please be aware that there will be a delay in your prescription being received and processed in line with timescales for postal services.
You may not be able to order some prescriptions if:
- You need a medicine review;
- it's too early to order your medication;
- it's an acute (short-term) or one-off prescription; or
- you have a repeat dispensing prescription.
You can contact us for more information, or to find out what to do next to order your prescription. You may be advised to book a medication review with one of our practice based clinical pharmacy team; once an appointment has been confirmed the practice will be able to offer you an interim prescription of your repeat medication.
Acute (short-term) or one-off Prescriptions
Acute prescriptions are for items which are required to alleviate an acute problem that has just arisen. Consequently, the majority of acute prescriptions are issued during surgery consultations and are only for short term use.
In some instances, where an acute problem has not yet resolved or recurred, an acute prescription may be requested in writing from the practice WITHOUT the need for a further appointment.
Our practice based clinical pharmacy team will assess your written request for acute medication and the reason that this is required, and one of two outcomes will be decided:
- acute medication is issued following written request. This process will take 48 hours.
- request for medication is refused as a further consultation and clinical assessment is required.